It is the business process that drives technology change. Domain knowledge is fundamental to succeed in a global business delivery model in the technology services business. In all this, the peoples capability (Ability + Willingness) needs to be redefined and renewed continuously. How are technology services companies managing this reality? Indian Enterprises are approaching this with the dual strategy of investments in acquisitions in overseas markets for domain expertise as well as creating training / learning facilities and mechanisms that are cutting edge. International enterprises are acquiring Indian companies for capacity. In either of these cases, it is fundamental to realize that such investments, no matter how attractive their ROI might look at the time of acquisition, have limited ROA value. The reason for this is the time consuming barriers of process and culture cutting across thousands of real people who are centric to the real change.

The era of Composite Applications, Services Oriented Architecture (SOA) and Organic IT is here and competencies in the Technology Services companies need dramatic change. In order to stay competitive, it is not enough if the technology services vendors are seen as value adding but also value creating. This dimension of creation assumes a collaborative business framework akin to a dialog in a room and virtual teaming concepts. In essence, the maintenance based contracts could become more challenging to real-time applications development based on packages and other niche web based applications.

At Peyote Morgan, we realize the dilemma of these dramatic shifts being imposed on businesses and invite business enterprises in the technology services business to collaborate with us in developing and sustaining Human Capital Management in their enterprise. Overcoming the constraints of attrition, process inefficiencies and employee services, we can together create your enterprise to achieve higher productivity and innovation that are the corner stones of a services business. Register now and engage with us to take this most important dialog concerning your enterprise further.