Human Capital Management

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Talent Recruitment: This output from the recruiting process would not focus on a job but a lifecycle of talent and lifetime value of an individual.

Role Based Organization: This output from the Induction Process would prepare roles that perform to a strategic plan and integrated and unified across an enterprise, guided by contextualized intelligence.

Satisfied Employees: This output from the Servicing Process would produce Involved Employees who would live the culture of customer focus, ensuring that the culture permeates across internal and external customers.

Rewards, Recognition & Celebration: This output from the Retaining Process would create a spirit of ownership / entrepreneurship and therefore accountability for strategic outcomes among individuals and the enterprise as a whole.

Employee & Customer Loyalty: This outcome from the Retiring Process will create Brand Ambassadors for the organization as the Individuals grow along with the organization, evoking a strong sense of loyalty for the enterprise and becoming accountable for institutionalizing the mantra of success across the enterprise and outside.

Integrated Planning Process

The outcome of an integrated planning process is Performance Measures. Business Integration and Performance Measures are two ends of a spectrum. The human resource planning needs to be a dynamic process that oscillates between the two ends of the spectrum achieving the accuracy and Quality of delivering time. It is very clear that the success of the planning process is both in the set up of the base plan and its continual fine tuning. The base has to address the business performance while the fine tuning has to address the operational and individual performance. The trouble with most plans from an organizational context is that, they lack the dynamic quality. Dwight Eisenhower, one of the better known planners in the history of civilized society is reputed to have been quoted as saying; A Plan is Nothing. Planning is everything.

First step in addressing the Human Capital Process is the discipline of the organization to conduct a rigorous strategic renewal process. Such a renewal process must be supported by contextualized business and cognitive intelligence. The Business Intelligence platform must be robust in connecting and comparing a dynamically shifting external environment with the current organization scenario, as depicted in the following Illustration 2:

The Cognitive or Experiential Intelligence platform must be a robust real-time Balanced Score Card representation of the organization driven by Organization Strategic Goals, disaggregating to Process Goals, Team Goals and Individual Goals. At the time of planning, it is important to set the key parameters of the process with the following definitions:

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