A $4 Billion Digital Media and Digital Marketing Software Products Global Corporation’s is transforming from being a packaged software vendor to a cloud hosted Software-As-A-Service solution partner to its consumer & enterprise customers.

The customer support function, particularly for their marketing cloud services offering too is going through a paradigm shift from a mere backend support to being a voice of the customer and participating in product steering committees and release meetings and working cross functionally with global stakeholders within the digital marketing domain.

Key concern was in attracting a senior leader who could be a key member of the global support organisation and has the ability to look beyond just the customer support element of the role and contribute strategically to the evolving marketing cloud service offering with inputs and customer insights, ideally with experience/ understanding of the digital marketing domain.